A casting kit is automatically added to the shopping cart for every piece of jewelry – this is perfectly normal and absolutely correct . 💫
The impression kit is a standalone product and will first be sent to your home so that you can conveniently create your personal impression.

This option is ideal if you want to have several pieces of jewelry made from the same impressions – then one impression kit is enough for all the pieces . 💫

You can also choose this option if you already have impressions , for example, because you have ordered from us before. In this case, you do not need a new impression kit .

You can order your new piece of jewelry directly and then easily create a return label via our shop to send in your existing impressions again .

One-sided: An imprint will be made on the front of your pendant (you can personalize the back for free when you receive your imprint kit).

Double-sided: One print on the front and another on the back (no personalization possible).

No, one impression kit is perfectly sufficient.
It contains enough silicone to take up to five impressions .

If you want to make more attempts, you can use additional silicone. Order – this will allow you to make about five more impressions .

Please always use the silicone according to the included instructions .

Our Classic version has a diameter of 12 mm , the Large version is slightly larger at 16 mm .

For cat noses or small dog noses, the Classic size is perfectly adequate in most cases.

However, if you want to include not only the nose structure but also part of the nostrils on the pendant for a larger dog , we recommend the large version . This gives you a little more space for fine details. 😊

You can design both sides of your pendant completely freely – exactly as you wish.

Whether it's the nose or paw print of your four-legged friend, the small footprint of a mouse, rat or hamster, a piece of facial fur from your horse , the shell of your tortoise or even the fingerprint of a loved one – anything is possible!

Yes, of course! With the double-sided option, that's easily possible. 🐾 The design and arrangement are entirely up to you.
You can either use the same print on both sides or two different prints – for example, one from each of your dogs.

You have complete freedom to design the front and back. 💫

Yes, you can change your order as long as production hasn't started. Simply contact us by email. 📧

Of course! 💫 If you would like a special alloy, finish, eyelet, size, chain or any other individual detail, simply contact us via the contact form or by email .

We'd be happy to advise you personally and work together to find the perfect solution for your desired piece of jewelry. ✨

8 karat (333 gold)
This alloy contains 333 parts per 1000 pure gold, making it the most economical option. Due to the lower gold content, it appears slightly lighter and has a subtly silvery hue – ideal for those who prefer a discreet gold tone.

14 karat (585 gold)
With 585 parts per 1000 pure gold, this alloy has a higher gold content and therefore shines warmer and more intensely. It is the perfect balance between quality, color and price – a popular classic for all kinds of jewelry.

18 karat (750 gold)
This high-quality alloy consists of 750 out of 1000 parts pure gold and impresses with its particularly warm, rich gold tone. It looks luxurious and elegant – perfect for lovers of fine, classic gold jewelry.

Which option suits you best is purely a matter of taste. We would also be happy to create your piece of jewelry in a different gold alloy upon request.

Yes and no. :-)

In Germany , we don't hallmark our silver jewelry because we believe a hallmark can detract from the delicate design . Since there's no legal requirement for this in Germany, we consciously choose not to. If you specifically request a hallmark, just let us know!

Our solid gold jewelry, on the other hand, is marked with the corresponding fineness indication and bears the marking on the side of the pendant .

For deliveries to Switzerland , we are obliged to affix the material information, the alloy , and our responsibility mark to the tag.
If you have chosen a double-sided pendant , the hallmark must be placed on the imprint itself due to space constraints (except for gold alloys, where the marking is always on the side of the pendant).

The hallmark is very discreet and measures only about 1 mm .

We deliver to all countries of the European Union , as well as Switzerland , Great Britain , and Norway . 🌍

Our impression kits are usually ready to ship within 24 hours. Orders received before 12 pm typically leave our warehouse the same day . Delivery via DHL within Germany usually takes 1–3 business days! 📦

Of course, you'll automatically receive your impressions back with the shipment of your finished piece of jewelry. 😊 This way, you can reuse them later if needed – for example, if you want to have more jewelry made from the same impression in the future. Or you can simply keep the impression as a lovely memento .

That depends entirely on the piece of jewelry you've chosen: It's best to take a look at the product description of your chosen piece of jewelry.

If you're in a particular hurry, we're happy to offer express shipping. Simply place your order as usual in our online shop and then send us an email with your order number and the word "Express" in the subject line – we'll take care of everything else and invoice you for the express shipping afterwards.

The additional costs amount to:

• €14.49 within Germany (plus €19.99 for Saturday delivery)
• Varying daily rates apply to international shipments.

No! You are welcome to submit your impressions to us at any time. You are not bound by any deadlines.

When you purchase a piece of jewelry from our memorial jewelry collection, a free return label is automatically included with your impression kit. We use DHL for domestic shipments, and your national postal service for international shipments. ✉️

You can request a new return label at any time.

As soon as your impressions reach our workshop, you will automatically receive a confirmation of receipt. If you do not receive a confirmation of receipt within 24 hours of your return, please contact us by email.

Yes, you can change your order as long as production hasn't started. Simply contact us by email. 📧

Switzerland: No. There are no additional customs fees – these are already included in the price. 😊

Norway & Great Britain: DDP not included.